IT Support
Acuity Solutions is able to handle all your network and IT support issues. We offer various levels of support contract giving you the peace of mind of knowing that should anything go wrong with any of your IT systems it will be dealt with swiftly and efficiently by our highly qualified team of engineers.
We also monitor all of our supported customers' backups on a daily basis, so should the worst happen we can have you back up and running in the shortest possible time. All of our support team are Microsoft Certified Professionals or higher and we hold accreditations in many other software and hardware platforms. With a combined experience of over fifty years in the industry you know that you will be placing your crucial IT systems in safe hands.
Apart from support we are also able to assist in other aspects of IT such as office moves, upgrading or replacing older systems or making the most of your current infrastructure. In fact whatever your IT needs our friendly and helpful support team are here to help.
Free IT Healthcheck
If, as happened to our customers recently, you were contacted by an independent research company and asked to say if you were satisfied with the level of service you were getting from your IT support provider, would you say, ‘yes, definitely’?
As part of the Sage ‘Circle of Excellence’ Awards scheme, a random sample of our customers were asked to say how satisfied they were with the customer service they were receiving from us. For the third year running Acuity was one of only 15 Sage Business Partners to win the 'Circle of Excellence Award'.
We may not be the biggest, but we do try harder and that comes from understanding what businesses need to keep their IT working smoothly and having the right people with the right skills and attitudes.
As another vote of confidence from Sage we were the first mid-market Sage BP to be selected as a Customer Development Centre (CDC). This mouthful basically means Sage are confident that we have enough experience (20 years) of migrating customers up the Sage products and services ladder to be able to analyse the needs of your business and recommend and implement the best solution. This often includes software, hardware, services, support and development. We do the lot and we do it all to the same high standard.
The reason why we get high customer satisfaction scores is that we don’t cut corners and we don’t assume that if you’re not complaining everything’s OK. First we conduct a ‘Support Needs Analysis’ which does exactly what it says on the tin. Then we construct a tailor made Service Level Agreement that sets the standards you need for communications, response times, remote access, resolution timescales, two-way feedback and performance monitoring. We’ll even set up automated monitoring tools that alert us when changes within your IT system are about to go critical, so we can do something about them before they do harm to your business.
In other words we’ll do everything we can to ensure that if you were asked about your satisfaction with our support standards, you wouldn’t hesitate to say ‘yes, I am definitely happy with Acuity Solutions’.
