Customer Management Service Solutions
Build and retain loyal customer relationships
With ever-increasing supplier choice and greater demands for good customer service, staying close to your customers is the secret of today’s business success. Your Sage 1000 solution helps you create a more concise, accurate and complete view of your customers from marketing and sales to order dispatch and credit control. It helps you to understand your customers – what they have bought and when, their preferences and priorities, the business challenges they face, as well as details of all recent interactions with your company and their outcome.
- Improved customer issue resolution - Sage 1000 provides customer service professionals with user-friendly tools to access relevant customer data including purchases, call and escalation histories and emails and documents sent and received. Armed with this valuable knowledge, customer queries can be handled more efficiently, which in turn enhances and strengthens the customer experience. Job satisfaction should be improved too!
- Capitalise on opportunities - with Sage 1000, you can readily analyse, manage, and synchronise sales, marketing and customer care activities across all points of contact. Information captured once is there for all staff to see, eliminating the frustrating need for the customer to be passed from department to department and keep repeating their details.
- Tailored to your business - Sage 1000 customer management, service and support functions map closely onto the way you work, with fields, screens, tabs, tables, views, scripts, and security settings all easily modified through on-screen tools. There is complete, two-way synchronisation with Microsoft Outlook contacts, calendar (appointments) and tasks, in addition to enhanced email integration.
- Integrated contract management - efficient after-sales service with maintenance and revenue billing is easily managed with Sage 1000. It provides an efficient way to manage complex, high value equipment contracts with structured billing for recurring charges. You can bill in advance (or arrears) for services such as rental, lease, service, maintenance or support, with or without consolidated invoicing.
- Return and Repairs - Sage 1000 allows you to easily manage items returned for credit, replacement or repair. Combining speed of entry, flexibility and online information helps you improve customer service by ensuring visibility of the returned product throughout the return/repair cycle. Sage 1000 will record and track details of items returned for credit or replacement, interfacing directly into the telesales functionality, while the Repairs function includes interfaces to inventory and bill of materials.
CONTACT ACUITY AT: 01932 237 110
