When Techgate plc was formed twelve years ago, their aim was relatively simple. It was to provide organisations with high availability business continuity solutions that might otherwise be beyond their budgetary and technical scope.
By prioritising excellence over profit, the vast majority of those organisations are still part of their customer community today.
Over the years the operations team at Techgate identified various challenges with their legacy Sage 50 system. Whilst it had been a trusty tool in the early years, issues were arising with data corruption, invoicing limitations, the need to run multiple companies & consolidation to name a few. When combined with the need to implement ISO controls and requirements driven from the growth goals of the business both organically and via acquisition Techgate realised that a new finance system had to be looked into seriously.
Early in 2013 the decision was made to change in order to support future plans.
- Data corruption
- Invoicing limitations
- The need to run multiple companies & consolidation
The team at Techgate selected Sage 200cloud as their solution of choice and having engaged with three Business Partners selected Acuity Solutions. Primarily for their ability to understand Techgate’s requirements but also for the approach to the engagement which brought a great belief and comfort that Acuity could support them. Not only through the implementation but also long into the future.
"The decision to select Acuity back in 2013 was based on human interaction, we brought into the vision and suggestions of Acuity, 2 years down the line and we continued to be impressed with the team, their ability to support us and more importantly their ability to add value and make pro-active suggestions on how we could continue to improve. It has become a true partnership."
Lisa Payne, Operations Manager
Two years into the adoption of Sage 200cloud and the headcount within the operations team remains static, yet their efficiency in delivering results has been outstanding, supporting the business through considerable growth whilst remaining true to the core values of the business, through acquisition, taking new products to market and supporting growth.
Whilst the team has maintained its size and structure, the administrative output month on month has more than doubled and invoicing requirements have increased three fold.
Continuing to explore other efficiency gains with the team during the review process we identified several other highlights including;
- The decision to implement the Contract Management Module during phase two of the project is estimated to save five working days per month. It also reduces risk in incorrect billing, supports the users and helps improve customer experience.
- The implementation of the Acuity Direct Debit module, an additional module created by Acuity’s in-house development team, “currently saves us five hours per month, and will only continue to build efficiency as we grow.”
- The use of Business Intelligence to replicate the output of the historic management accounts has decreased the time to report by three days per month.