Services

 

 

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You can be assured that you are working with a strategic technology partner that has been trained and accredited by the very best IT companies in the world, companies that trust us to protect their reputations by delivering outstanding service to our customers.

From signing on the dotted line to implementation and ultimately onto our continued support of your systems; you will be able to call upon our wide experience in ERP and CRM. This includes not only understanding the functional impact of changes upon your business but also the cultural changes that are a feature of new technology rollouts.

 

Our portfolio of Sage 200cloud, Sage300cloud and Sage X3 within Acuity Enterprise gives us a considerable amount of flexibility in finding the right solution for you.

Specifically for the two international solutions Sage 300cloud and Sage X3 we have built our reputation on delivering, our consultants have over 300 years' of ERP experience between them – many of whom bring with them a wealth of knowledge from employment in other Sage territories.

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Methodology

Our Ethos across all our customer engagements has a simple aim;

Referenceable, On Budget, On Time; ROBOT

Collaboration and effective communication across the project Delivery process with you to meet your expectations.

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Fixed Price

The majority of our projects are now delivered after a chargeable scope on a fixed price, milestone basis. This offers customers the benefit …..

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Experience

With Customers in over 45 international Geographies and a combined 380 years of Financial Management Implementation experience. Across the broadest solutions portfolio supporting Scale Up, Mid-Market and Enterprise Businesses.

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Consultancy

Accredited with the latest certifications across the Sage Business Cloud Portfolio of solutions, our team have the experience and confidence to provide the best advice, guidance and knowledge to ensure your project is successful and drives significant value into your business.

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Training

Ensuring your users are able to adopt the chosen solution, operate efficiently and drive value from your investment. Training is specific to you and your business needs.

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Support

Our Support team based locally in the UK and in our Cape Town office offer telephone and web Support between 9 – 5.30pm, extended Support hours are available on request. 

Consistent feedback for our Support Services is 8.9/10.

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Account Management

Focus on supporting your longer-term vision, our team have extensive knowledge of the entire Business Cloud Portfolio, the ISV eco-system and the migration path through the solutions to ensure we are planning with you for the future.

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NPS

Our quarterly Net Promoter Score program provides our customers with a mechanism feedback, alongside our regular Support Survey which provides us with the intelligence and knowledge to adjust our Professional Services and Support offerings.

Understanding your requirements

When a company comes to us they normally have an idea of what their requirements are; where the business challenges are and a general idea of where they would like to be in the next 5 to 10 years. We also take the time to conduct financial system reviews.
This is where we at Acuity are in our element. With over two decades of experience in the ERP world, working with companies of various sizes and in different industries our consultants have built up a considerable amount of expertise.
This added value can be hugely significant. Working with each company to spot savings and added efficiency that are only spotted over time is something that is priceless.

Choosing the right solution

Once we understand your business from the top to bottom we can begin to apply the correct solution to the business. With our experience combined with our unique portfolio we are in an a position to have the diversity to offer the vast majority of businesses a solution that truly fits.
At this point not only will we advise you on the appropriate solution but we will take into account the plans for expansion and growth, providing choices and being as open as possible in our discussions.
Whether you are looking for a single site implementation or a multinational roll out, we can help and we have the portfolio and expertise to do so.

Implementing solutions successfully

You can be assured that you are working with a strategic technology partner that has been trained and accredited by the very best IT companies in the world, that trust us to protect their reputations by delivering outstanding service to our customers.
You will also have access to the expertise of industry certified developers for all products, giving you the highest level of expertise and support.
You will be able to call on our wide experience in implementing solutions, including understanding the functional impact on your business, as well as the cultural changes that are a feature of new technology rollouts.

Specialist Support from Leading Sage Consultants

Our customers get specialist help from world leading consultants and developers with a proven track record in everything from straightforward implementations, to more complex solutions around the portfolio of Sage Accounting, Sage Financials, Sage 200cloud, Sage 300cloud and Sage X3 migration projects, we have all the expertise you need to build a total solution.