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Customer Experience, it's Really Important to Us

With a goal to drive further customer satisfaction, the team at Acuity recently re-aligned across our Sales, Consultancy, Account Management and Support teams with the sole purpose of providing better services and solutions to our 400 + strong Sage customer base, which covers a broad range and scale of businesses spanning local UK based business and more global customers than any other Sage Business Partner in the UK.

We are starting to see this re-alignment and focus add considerable value to our customer experience, several of whom I am delighted to share some of these testimonials in this blog, and more can be viewed here

"As a technology company providing innovative data capture solutions to our customers, the fact that we ourselves operate off five fragmented systems has been a cause of some frustration. We are delighted to now be working with Acuity to integrate our sales, financial, delivery, development and customer support system onto the Sage platform. We are confident that it will bring further improvements in the speed and efficiency of our delivery and support to our customers" Stephen Barton, Director at Destiny Wireless

“As a fast growing Tech company, we need to keep pace with that growth. This meant a complete overhaul of our internal systems, from our financials to distribution to CRM. From a shortlist of 3, we chose Acuity because they gained our trust. We fully anticipate a smooth transition in the capable hands of their consulting team.” Mark Mountain, Finance Director at MBA IT

"Following the decision to bring our logistics in house the search to find a suitable Sage 200 business partner began. Having met with several suppliers we felt that the team at Acuity displayed the correct level of technical expertise coupled with a thorough understanding our business process. We are delighted to be working with Acuity and we are confident that the new Sage 200 system will bring further benefits and efficiencies to our operation" Bob Emms, Finance Director at Meantime Brewery

Whether you are a multi-national manufactering business, local professional services provider, financial institution, technology company or specialise in a more specific field, we have our fair share of customer success stories that may inspire you to think is it time to change? 

  • Are you getting the most out of your current technology? 
  • Do you feel restricted by what you purchased or who you are supported by? 
  • Could reviewing your business processes provide you with greater output and marginal gains? 

Come and talk to the team at Acuity, as we believe passionately that you deserve the best possible experience and we are the team to assist as you drive change and efficencies into your business. 

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Acuity can help you at any stage of you journey with a Sage solution, be that a new project, a system review or business analysis, reporting requirements, migrating through Sage's product portfolio or questions about specific development requirements.