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Sage Enterprise Management Help Series: How to unlock a record

In this week's blog, we are looking at a popular query often raised with the Sage Enterprise Support Team. Read the steps below on how to unlock the transactions on Sage Enterprise Management.

You need to go to Development > Utilities > Locks > Locked Symbols.

Sage Enterprise Support Blog - How to unlock record 1

Then click on the Actions icon of the line you want to unlock and select user monitor.

Sage Enterprise - How to unlock a record 2

This will take you to the user monitor screen. ON the open sessions section click on the actions Icon again. As you can see active processes are blank.

Sage Enterprise Support Blog - How to unlock record 3

Once you have clicked on the actions icon it will display details in the active processes section.

ON the first line in the active processes click on the actions icon again and select Process Termination.

Sage Enterprise - How to unlock a record 4

This will then give you a log file to say the process is terminated. You can then access the transaction again.

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Acuity Solutions is a leading Sage Business Partner in London and have been supporting customers across the UK and internationally for over 20 years. As a Sage Partner, we pride ourselves on being both proactive and reactive in the support of your Sage ERP or Sage Financial Management solutions. No matter how complex your business processes are, we can guide you towards the perfect product to suit your specific requirements. With a broad experience across multiple industries and geographies within the Sage Business Cloud portfolio. 


Herman Pio

Herman Pio at Acuity Solutions