Here at Acuity, we are excited to announce that Tasneem Dajeehas recently joined the team as our new Customer Success Manager. I wanted to take the opportunity to hear Tasneem's views and visions for Acuity.
Q1 Why did you join Acuity?
'Growth being my first reason. The team at Acuity is made up of diverse passions and skill.
I am hoping to enrich the knowledge of our customers and colleagues but to also grow and learn from the team. Acuity has so much to offer and have built a good reputation.'
Q2 What will you bring to Acuity?
'Evolving, Empowering, Upliftment, Quality Assurance & Great customer experience is what I strive for.
The opportunity to share my knowledge from both a Sage Business Cloud Financials as well as Salesforce perspective. These products bring me great pleasure and having the ability to empower other individuals on the products grants me the ability to share my passion. I would love to build a team to empower them to do what I do, passing on knowledge is what I enjoy.
As well as this, Contributing and upholding high quality standards.
I work by the saying “The Customer will never forget how you made them feel” so with that said I strive to keep customers happy, satisfied and engaged.'
Q3 What attracted you to Acuity?
'Definitely the leaders! Being able to work with “Peoples People” Really puts the icing on the cake.
The culture at Acuity is amazing and remote working already reflects the trust that is given to employees. Trust is what encourages me to give my all and work even harder to be an asset to the company. Encouragement and growth is what I have envisioned. Endless Possibilities!'
Q4 What are your first month objectives?
Getting to know everyone and their expertise, so I know who to reach out to
Contributing to Training structures and procedures
Being able to have material to offer customers for future reference
A Customer engagement process
Upskilling my colleagues and contributing to the development of their skills
Finding my feet…. This should have come first! Lol
Q5 What are you currently excited about in your new role?
'I have recently certified on Salesforce and am looking forward to learning and having hands on practice. Also being able to share and guide my experiences with my colleagues. Definitely meeting new people both clients and colleagues. Learning from and contributing to different structures.'
Q6 What do you enjoy doing outside of work?
'Being married and a mum of 2 daughters – 11 and 14, spending time with my family is most definitely top of the list.
When it comes to my time, I am a half marathon runner, that’s what brings me joy and a great timeout. Between Financials and Salesforce I am left completely out of shape. Definitely looking forward to getting back on the road. I have never attempted a marathon but it’s always been my dream to complete the London Marathon successfully, Let’s hope I get there and finish it well.'
Choosing Acuity Solutions means choosing one of the top 5 global Sage business partners, with over 20 years' experience in the Sage product marketplace, we have previously held the Sage "Business Partner of the Year" awards for Sage X3 and Sage 300.