There were very few partners with experience of implementing Sage Intacct in the UK, but Acuity stood out to the project team at this global business, due to the thorough detail provided in the scoping process, as well as the knowledge and understanding of their requirements.
The lead sponsor and Commercial Director within the business explained that Acuity took the time to get to know them and their requirements, rather than “just blowing their own horns”.
With Sage Intacct being new to the UK market there were very few partners with experience of implementing the system, so the service provided by Acuity during the scoping stages was the deciding factor for the internal project team.
The Commercial Director added, “Acuity was willing to go into the detail, while others just took us through a standard sales process and told us how wonderful they were. Initial credibility was there.”
The internal team felt that the project management was good, with consistent communication – one of the most important factors for success and customer satisfaction on such a large project.
“Acuity provided weekly updates with proper agendas,” the Commercial Director noted. “If any issues came up, they were dealt with quite quickly, and additional resources were provided when needed.”