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In this post we’re sharing the step-by-step process of setting up a customer account in Sage Intacct as part of our free Sage Intacct Training content...

Prefer to watch the video? Click on the box on the left to watch our 3 minute demo of how to Create a Customer Account in Sage Intacct.

How to Create a Customer Account in Sage Intacct:

Got to Applications > Accounts Receivable 

In the ‘All’ tab, select the + button 


Where you find ‘Customer’, fill in the relevant customer account details adding in: 

  • Name (the status will automatically default to active as you are only able to use active customers) 
  • Tax ID = the country the customer is based in 
  • Add in the contact information, address, primary telephone number and the email address for the customer. 
  • Add the relevant additional information (customer type ID and the sales representative for the customer account). 
  • In ‘Invoice Detail’ choose the term relevant to the specific customer and the statement and invoice delivery frequencies. 
  • Select the required print / email option from the invoice delivery options 


In ‘Tax Solution’ choose the country (in this video demo we are setting up a South African customer so choose South Africa) and ‘Group’ = Local Customer. 

Add any associated customers in the contact list. 

If applicable, you can add in any restrictions for example by location, location group, department or department groups. 

You have now successfully created your customer account in Sage Intacct!  


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Acuity Solutions, Sage Intacct

About Acuity Solutions

Why choose Acuity as your Sage Intacct Partner?  

We’ve been providing Sage solutions for nearly 30 years now, so it’s safe to say we know our stuff! 

Our team have the expertise and professional, friendly approach to ensure our customers get the most out of their chosen solution; here’s what we provide:

  • Fixed price services on all projects.
  • Ongoing support and training.
  • Flexible payment options, such as milestone billing and Direct Debit.
  • Regular updates and communication.

In summary, we’re big enough to look after your business needs, but small enough to care! 

Get in touch with us via the below button to talk through your financial management needs or to get a tailored quote:

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