Choosing a Sage Partner – It’s not always love at first sight…

Let’s face it, the investment in a financial management solution isn’t cheap, but with effective use you can achieve a reasonably quick return on investment. Though that depends on whether you are working with the right Sage Partner…

When investing such a large amount of your well-earned revenue to buy an ERP solution, you want to be certain you are buying from a partner who not only knows their way around Sage Solutions, but has plenty of experience implementing the software. Additionally, you want to be assured the partner understands your business and goals, and that they are genuinely interested in helping you achieve them.

Your implementation and support partner for your financial management solution should be one that has your best interests at the core of the relationship. You want to be able to trust your Sage partner to be transparent and honest throughout, support your business’ growth, identify future challenges relating to the software and proactively make recommendations for change.

You need to be able to trust that they can resolve issues in a reasonable timeframe, keep you informed on progress, and ensure that you are not unnecessarily overcharged for standard services.

Not all partnerships work the way you hoped, it’s not always love at first sight, and it takes commitment from both sides to make the relationship work. But when it’s clearly the partner at fault, ‘there’s plenty more fish in the sea’.

Here are some of the top reasons businesses change their Sage support partner:

Poor or slow response to questions or support tickets
Lack of experience within the partner’s team
No knowledge of, or failure to report on Sage updates and news
Little contact from the partner – only when it’s time to renew your contract or an invoice needs to be paid
The partner has limited knowledge of your industry or your business’ needs
Implementation was unsuccessful and you are left with an unusable solution
Unresolved issues due to lack of experience or knowledge

Have you experienced any of these issues with your current support partner?

Allow your business to grow

We get it. Making the move to another partner you may feel sometimes isn’t worth the hassle, and who’s to say you will any better service for the next one.

This can be true but if your current situation is that much of a concern for you to be thinking about it – what have you got to lose?

Just make sure that the move and the partner is right for you and your business. Things to consider:

Things to consider when choosing a new Sage Partner

Be sure the service is no less than what you are getting now and that it offers value for money.
Do they have ample experience of implementing and supporting Sage Solutions?
Do they have experience of your industry?
How long have they been in business?
Do they have a large Sage team?
Are they able to outline the implementation methodology?
Have they got referenceable customers?
Do they offer fixed price project costs?
Do they offer flexible support contracts?
What does onboarding look like?