Jobs

Team: Sage Intacct

Responsibilities:

• Delivering projects that are on time, on budget, and referenceable,
• Adopting best practice wherever possible and to challenge current processes,
• Producing high-quality scoping documentation for our clients,
• Encouraging collaboration and innovation whilst maintaining high-levels of productivity,
• Providing an excellent customer experience and help retain our clients
• Identifying potential opportunities for additional revenue from the clients you work with.

Reporting to: Head of Sage Intacct Division

Salary: Competitive based on experience and working arrangements, flexible working arrangement.

Location: Wherever you can log on – customer site when required, and the occasional trip to our London or Wales Offices.

Perks: Work in your PJs – if you like, all the coffee you can drink, whatever’s in your fridge, whatever radio station you want to listen to, easy commute, good work/life balance.

Required Experience: Whilst Sage Intacct experience and accreditation is preferable it is not essential, as both formal training and on the job mentoring can be provided. However a minimum of 2 years of implementing similar ERP solutions (Sage or alternative solutions) is required.

Please only apply if you have:

• Experience of working with Sage Intacct,
• High-levels of experience implementing ERP/Sage Intacct projects,
• A good understanding of project planning,
• Understanding of ERP and typical challenges our customers face.

If you think you have the experience to take on this role then what are you waiting for. Get in touch now or you might miss your chance.

Department: Sage Intacct Customer Success Team

Responsible to: Head of customer success

Location: Office based, with some working at home

Purpose of the job: 
The Customer Success Coach (CSC) is responsible for the 100% renewal of an allocation of Sage Intacct subscriptions.
To achieve this, the CSC will act as the primary point of contact for the allocated customers, and other non-allocated customers when requested. These contacts include:
• Sales calls
• Overview demonstrations
• Basic product training
• First line support calls
• Contract queries
• Customer service escalations
• Customer surveys

Job Description:
• To take ownership of Sage Intacct subscription renewals for allocated customers
• To ensure that all possible actions are taken to retain these customers
• To provide agreed weekly KPIs to the HCS
• To attend training and development as required by the HCS
• To delegate actions to the relevant expert services team as required
• To manage and report on SLAs within team and with expert services teams
• To ensure that all actions and plans are recorded in Salesforce
• To contribute to content creation
• To follow processes as required by the HCS

Core Skills required: (nice to have)
• Basic to intermediate Sage Intacct knowledge – accreditation required
• ‘customer-first’ attitude
• Ability to prioritise and manage a to-do list
• To be commercially minded in the way they approach decisions

The Role: As a Sage X3 Developer, you will be reporting to the Head of Enterprise Development and responsible for using your knowledge of 4GL programming language to build, test and deliver extensions to the product, and integrations with other applications.

You will also be responsible for the technical requirements scoping sessions and documentation for the design of the proposed solution.

The Team: We don’t just hire employees. We provide career opportunities for team players that aren’t afraid to get stuck. It’s the ability of our people that underpins Acuity’s success, so we actively support their growth and development to keep them up to date with industry and technology changes.

The Sage X3 team was built based on teamwork and currently have 20 heads. The development team works together with the functional consultants to help Acuity to deliver the solutions scoped, and on the development of internal products and extensions – part of the innovation programme. We are a multi-national team with people from each corner of the world, providing a positive mix of cultures and excellent results.

Responsibilities:

• Development of the requirement according to the specification.
• Assisting the team in the analysis, design, and update of the architecture of the developments (SDD).
• Facilitate timely decisions to maintain schedule and budget.
• Maintain ownership of the development while liaising with the other intervenient and keep the project members updated on progress.
• Early identification of project risks.
• Follow the best practices.
• Testing the development during the implementation lifecycle.
• Research and recommend new technologies to carry out project development tasks.
• Documenting all the requirements and specifications of each development.
• Assist the Head of Enterprise Development in executing process improvements and the development of procedures, methods, and tools in support of delivery.
• Regular team meetings.
• Keep tasks updated in the project tool.

Salary: Competitive based on experience and working arrangements.

Benefits: Based on experience and working arrangements which can include pension scheme, remote work.

Required Experience: Sage X3 full-stack development experience. Integrations using SOAP and REST. Testing using Postman.

Nice to-have Experience: Databases (MSSQL), any other web programming languages, and experience with ERP, finance, and business applications.

Soft Skills: Ability to analyse, detail and solve complex requirements – tech-savvy, enthusiastic and with a proactive attitude.

Team: Sage Intacct

Here are a few reasons why we think you’d like it here:

• We have an enviable track record of 100% reference ability and retention on all of our Sage Intacct projects.
• No cold calling, our leads are largely made up of customer enquiries, vendor-generated leads and leads from our dedicated Marketing & Sales Development function.
• Our sales proposition is unique and compelling, including fixed-price contracts which our competitors find difficult to beat.
• We use the latest technology to stand out from the crowd in our sales engagements.
• An agile, collaborative can-do culture focused on customer success and retention.
• Work from home or in the office now and in the future. Manage your day and workload, finish early on Friday, start late on Monday, the choice is yours.
• No micromanagement, you will be trusted to get on with the job and do the right thing. Coaching and support from the team are available as and when needed.
• Dedicated pre-sales support from our vendor trained Product Specialists.
• A full programme of vendor training on Sage Intacct.
• Our team comprises many ex-senior Sage staff, we have the skills and knowledge to bring you success.
• Performance measured on results not hours worked.
• We have an emphasis on transparent & achievable targets – the team have achieved 113% of the target over the last 3 years.
• Uncapped earnings and a competitive salary.

Reporting to: Sales & Marketing Director

Salary: Competitive, based on experience

What we’re looking for:

• 3 years of experience selling a SAAS product similar to Sage Intacct or Sage 200.
• Experience of Oracle NetSuite, Sage Intacct, FinancialForce, Dynamics 365/Business Central or Acumatica would be an advantage.
• A customer-centric approach to sales.
• A dynamic and results-driven attitude.
• A team player to help shape our growing Sage Intacct business.
• UK based candidates only.

Your responsibilities include:

• Meeting sales targets whilst providing best-in-class customer experience and support.
• Share ideas and coordinate with the marketing and development teams to discover new sales opportunities.
• Suggest improvements to help your team optimise the sales process and success.
• Ensuring you have a good work-life balance.

Are you a HR professional looking to take your career to the next level?

Do you want to unlock your full potential, to help others unlock theirs?

Would you like to work with a great company and make a positive contribution to the success of the business and its people?

At Acuity we know our team is the key to our success and the reason why our customers stay with us. We care about the careers, personal growth, and wellbeing of everyone in the company and strive to support their needs.

But we are missing one thing – YOU!

We need to hire a HR Professional who is looking to take the next step in their career and make a difference. This is a new role at Acuity, giving you the opportunity to create and take ownership of our HR function. You’ll need to bring bags of energy to develop and build the required processes and compliance that our colleagues deserve.

We want you to be responsible for:

• Talent Acquisition – Attract & Recruit
• Growth & Development – Coach & Review
• Compliance – Policies & Procedures
• Culture – Monitor/Measure & Motivate

Interested so far? Maybe this will help…
Salary: Competitive depending on experience, flexible working requirements.
Location: Wherever you can log on – with a weekly trip to the London Office.
Perks: Work in your PJs – if you like, all the coffee you can drink, whatever’s in your fridge, whatever radio station you want to listen to, easy commute, good work/life balance.

More interested Now?

Though, please only apply if you have:

• A minimum CIPD Level 5 qualification,
• 5+ years of experience in a HR role,
• Can demonstrate experience of people/team development processes,
• Good knowledge of HR compliance.

Better still, if you have experience with Talent Acquisition, Coaching & Training, and Culture Development (Not essential) – then what are you waiting for? Get in touch now or you might miss your chance.